Refunds & Returns Policy

At Miller Canvas, we are committed to providing quality products and helping our customers select the correct seat covers and accessories for their requirements. We understand that there may be circumstances where a product needs to be returned, exchanged or refunded. The conditions below explain our returns process and the requirements that apply to seat covers and other products purchased from Miller Canvas. Nothing in this policy is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.

How to Request a Return

All returns require prior approval from Miller Canvas.

Before returning an item, please contact our team at sales@millercanvas.com.au within the applicable return period and provide:

• Your name
• Order or Tax Invoice number
• Details of the product
• A detailed description of the reason for the return
• Photographs or other supporting information where relevant

Where a return is approved, Miller Canvas will provide the appropriate return authorisation or reference information and return instructions.

Please do not return products before receiving approval from Miller Canvas.

Seat Cover Returns

Requests to return seat covers must generally be made within 7 days of delivery.

Returns are assessed individually and are subject to approval by Miller Canvas, except where a customer is exercising rights available under the Australian Consumer Law.

For an approved non-warranty seat cover return, the product must generally be:

• Unused and in its original condition
• Returned as the complete set originally purchased
• In its original packaging with applicable documentation
• Eligible for return under the relevant manufacturer’s conditions
• Accompanied by the return authorisation information supplied by Miller Canvas

Products that have been misused, mishandled, incorrectly installed or damaged after delivery may not be eligible for a return or refund unless rights under Australian Consumer Law apply.

Incorrect Product or Fitment Ordered

Please choose your vehicle, model, seat configuration and product carefully before ordering. Where a customer orders an incorrect item and Miller Canvas agrees to accept the return or arrange a replacement, the customer is responsible for applicable return freight and subsequent delivery costs. Additional restocking charges may apply where appropriate and will be advised following inspection of the returned goods. We strongly recommend contacting Miller Canvas before ordering if you are uncertain about the correct seat cover for your vehicle.

Change of Mind

Miller Canvas does not normally provide refunds simply because a customer has:

• Changed their mind
• Made an incorrect selection
• Found the product cheaper elsewhere

Returns involving change of mind, including certain seat covers for older or non-current vehicle models, may be considered at the discretion of Miller Canvas.

This does not affect any rights a customer may have under the Australian Consumer Law.

Non-Standard, Modified or Special-Order Seat Covers

Certain non-standard, modified or specially configured seat covers may not be eligible for return for change of mind or incorrect selection.

This may include products manufactured in non-standard colours or with particular modifications or reinforcing patches.

We recommend confirming return eligibility with Miller Canvas before ordering a non-standard or specially configured product.

Return Freight and Other Costs

For approved returns arising from change of mind, incorrect selection or another circumstance that is not the result of a product failure or error by Miller Canvas, the customer is responsible for return freight.

For applicable Black Duck seat cover returns, a refund may be issued less Miller Canvas’s original shipping cost, currently $40.00, and any applicable restocking fee.

Miller Canvas reserves the right to change applicable freight and handling costs. Customers returning an approved item must use suitable packaging to protect the product during transit and provide Miller Canvas with the relevant tracking information.

Where goods are found to have breached an applicable consumer guarantee, reasonable return costs will be handled in accordance with the Australian Consumer Law.

Restocking Fees

Where an approved returned item is not received in as-new condition, in its original packaging or with its original documentation, a restocking fee may apply.

Any applicable restocking fee will be determined following inspection of the returned product.

Restocking fees do not limit or replace a customer’s rights where goods fail to meet a consumer guarantee under Australian Consumer Law.

Faulty, Incorrect or Damaged Products

If you believe you have received an incorrect, faulty or damaged product, please contact Miller Canvas as soon as possible at sales@millercanvas.com.au.

Please provide your name, Order or Tax Invoice number, a description of the problem and photographs where appropriate.

For visible damage occurring during delivery, please contact Miller Canvas immediately and preferably within 3 days of receiving the goods so that we can investigate the matter with the carrier.

Where possible, visible damage should also be noted with the courier when the goods are received.

These notification periods do not exclude or restrict rights that may otherwise apply under the Australian Consumer Law.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

• Depending on the circumstances, consumers may be entitled to a repair, replacement or refund where goods:
• Are faulty
• Are not of acceptable quality
• Are wrongly described
• Are different from a sample or demonstration model
• Do not perform the purpose they would normally be expected to perform
• Do not perform a particular purpose made known before purchase, where applicable

For a major failure, consumers may be entitled to reject the goods and choose a refund or replacement, as provided by Australian Consumer Law.

For problems that do not amount to a major failure, the supplier may be entitled to provide a remedy within a reasonable time.

Consumer guarantees are additional to any manufacturer’s warranty or voluntary warranty applying to a product.

Further information about Australian consumer guarantees is available from the Australian Competition & Consumer Commission (ACCC).

Refunds for Products Other Than Seat Covers

If you are not completely satisfied with a product supplied by Miller Canvas other than a seat cover, please contact sales@millercanvas.com.au within 7 days of receiving the goods.

Where a discretionary return is approved, the item must be returned in its original condition within 14 days of receipt.

For returns that are not related to a breach of a consumer guarantee, the customer is responsible for the cost of returning the goods in packaging sufficient to protect them during transit.

Where applicable, Miller Canvas may replace the approved returned product or refund its purchase price.

This policy does not exclude or limit any rights available under the Australian Consumer Law.

Refund Processing

Approved refunds will be processed after the returned goods have been received and, where applicable, inspected by Miller Canvas. Any deductions permitted under this policy, such as applicable original freight or restocking costs for discretionary returns, will be communicated to the customer. Where a refund arises from rights under the Australian Consumer Law, it will be handled in accordance with those statutory requirements.

Contact Miller Canvas

To request a return, exchange or refund, or if you have questions about product suitability before ordering, please contact:

Miller Canvas Email:

sales@millercanvas.com.au

ABN:

29 665 959 664

Please include your name and Order or Tax Invoice number when contacting us about an existing purchase.

For information about delivery and shipping, please see our Shipping & Returns page.

For additional conditions applying to purchases from Miller Canvas, please see our Terms & Conditions.